Privacy Policy - Grape Livestreams

Privacy Policy

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our service and the choices you have associated with that data.

What personal data we collect and why we collect it


When you visit our website we store the following information:

  • Visited pages
  • Web browser
  • Traffic source

This data is used to determine our audience, and their interest in our products.


When you purchase an access key we store the following information:

  • Name – to identify customers when addressing support queries
  • Email Address – to send an invoice containing your access key and to notify users of unforeseen changes to the event
  • Country of Purchase – for analytical purposes


When you a donation we store the following information:

  • Name – to identify customers when addressing support queries
  • Email Address – to send an invoice to show proof of donation
  • Country of Purchase – for analytical purposes
  • Donation Amount – for accounting purposes


When viewing a livestream, we store your IP address to prevent multiple devices from using the same access key. We also store estimated watch times and play button clicks to help determine the validity of any refund requests.

Contact Form

The contact form will store any data you enter in an email which will be sent to our support email. We do not use any of the information for marketing purposes.


Items added to your shopping cart is stored in a cookie. This cookie is discarded one week since you last added an item to your cart or when your cart is manually cleared.

Facebook Pixel may also use cookies to collect data about you for marketing purposes, particularly web banner advertisements and targeted updates through digital channels and social media.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Facebook Pixel

We make use of Facebook Pixel, which collects the following data from you as you browse this website:

  • Email Address
  • Gender
  • City, State, ZIP Code and Country
  • First and Last Name
  • Phone Number
  • Date of Birth
  • External ID

This data is collected for marketing purposes.

Who we share your data with

Transactional data such as your name, credit/debit card information and contact information may be processed and stored by PayPal when making a purchase.

PayPal’s privacy policy

Your name and email address is stored on our Mailchimp newsletter list if consent is provided.

Mailchimp’s privacy policy

Your email address, gender, location, name, phone number, date of birth, and external ID may be shared with Facebook for marketing purposes.

Facebook for Business Privacy Policy

How long we retain your data

Customer purchase records are retained for ten years. Information attached to the access key is retained indefinitely to allow users to replay a livestream or video where available. This information can be changed upon request.

What rights you have over your data

If you have made a purchase, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the right to object to processing of you personal data and/or to withdraw any consent you have given us and to opt out of any marketing communications that we may send you.

Children’s Privacy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Contact information

If you have any privacy-specific concerns, you can use our contact form to get in touch.

Additional information

How we protect your data

The following data is encrypted:

  • IP Addresses
  • Access Keys

We use SSL/HTTPS to encrypt user communications with our servers to prevent information from being captured by third parties without authorization.

Purchases rely on the customer’s email account for securely presenting their access keys and confirming requests to change payment details.

What data breach procedures we have in place

In the case of a data breach, our system administrators will immediately alert all potentially affected users and attempt to reset access keys if needed. We encrypt as much sensitive data as practical to ensure the potential damage from a data breach is minimised.

What third parties we receive data from

Upon purchase we collect the customer’s name, email address and country of purchase from PayPal to process their purchase. If the customer consents to subscribing to a newsletter, we also add their name and email to our Mailchimp audience.

Facebook may also provide us with details about your browsing behaviour and what actions you took on this website.

What automated decision making and/or profiling we do with user data

To prevent two devices from watching a livestream with the same key, we collect the user’s IP address for access validation.